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Terms & Conditions

Welcome to the website terms and conditions for use policy.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email at, or call us on +852 2946 7780 (Monday to Friday: 8am to 6pm, Saturday: 8am to 1pm). Both inbound and outbound calls may be recorded for quality monitoring and training purposes.


Conditions – means these terms and conditions and the Special Conditions
Product – means a product displayed for sale on the Website
Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided
Special Conditions – means the terms and conditions in the Product Description
Users – means the users of the Website collectively
Personal Information – means the details provided by you on registration
We/us – means Picked by Poppins Ltd.
Website – means the website located at or any subsequent URL which may replace it
Cookies – means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer
Hong Kong – means the Territory of Hong Kong SAR
You – means a user of this Website

Use of the WebsiteE

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You warrant that:

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the Personal Information by updating your profile on our website, by contacting our by Customer Service team by email at, or by calling us on +852 2946 7780 (Monday to Friday: 8am to 6pm, Saturday: 8am to 1pm).

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights
We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

When you use our website, you’ll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you’re browsing the site.

These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.

Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.

We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on Details of the products we recommend, such as price, are correct at the time recommendations are originally made to you, but can be subject to change without notice.

Description of ProductsE

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Ordering, Cancelling & Returning ProductsE

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  • You’ll need JavaScript enabled on your computer to buy products and check out. Please enable JavaScript in your browser, then refresh your browser to continue.
  • We will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance.
  • For items being delivered to you, when your product is shipped from our warehouse we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the cancellation instructions below.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • Your not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Cancelling a product or order:

  • The product you ordered being unavailable from stock.

Returning a product or order:

  • Returns will only be accepted by Picked by Poppins Limited if product is in its original packaging, undamaged and unopened.
  • If faulty, damaged or incorrect products are received by you, a refund will be given.
  • Product defects after 14 days of receipt by the customer should be taken up with the product’s manufacturer directly.

The contract will be concluded in English.

The details of your specific contract will not be filed by If you do require any information regarding orders you have placed with, please write to us at:

Customer Services
Picked by Poppins Limited
8/F Block B, Veristrong Industrial Centre
34-36 Au Pui Wan Street
Fo Tan
New Territories
Hong Kong

Picked by Poppins MembershipE

These terms and conditions, as well as the privacy policy displayed (together “Terms”), govern the Picked by Poppins membership scheme. Additional terms and conditions may also apply for optional elements of the Picked by Poppins Membership scheme such as competitions and prize draws. The Terms may be amended at any time by Picked by Poppins Limited, and the current version will be displayed here. Membership of Picked by Poppins is deemed acceptance of the Terms by any member or proposed member.

  • To be a member of the Picked by Poppins membership scheme, you must be resident in Hong Kong and aged 18 years or over and have an email address. We may refuse an application for any reason. You may only have one Picked by Poppins account. We reserve the right to refuse, merge or close additional accounts at any time. You can choose to leave the Picked by Poppins membership scheme at any time by contacting Picked by Poppins, or by opting out of receiving marketing information from Picked by Poppins. You must keep us informed of any changes to your personal or membership details. We will not be responsible for any loss of vouchers or benefits resulting from details being out of date or inaccurate.
  • Exclusive promotions offered to Picked by Poppins members are non transferrable, cannot be copied and can only be used by the member who is named and registered for the card. Any membership items or promotional offers issued by us remain the property of Picked by Poppins and we may, at any time, terminate the Picked by Poppins membership scheme. Promotional offers must be returned to us on request or destroyed when no longer valid for use.
  • We may at our discretion decline to issue, withdraw or cancel Picked by Poppins membership accounts, cards, coupons and vouchers at any time.
  • We may remove a member from the Picked by Poppins membership scheme at any time where a member appears to have breached the Terms or behaved in an inappropriate, misleading or abusive manner.
  • We reserve the right to monitor the number of memberships in any household, and the right to cancel any suspected duplicated memberships.
  • Picked by Poppins membership is only for personal use by consumers and may not be used for any business or commercial purpose.
  • Picked by Poppins coupons and vouchers remain the responsibility of the member, as do any security details relating to the account. We will not be held responsible for any loss arising from the member failing to ensure their safe-keeping.
  • Picked by Poppins cards, coupons and vouchers cannot be transferred, bought, sold or in any way traded. Only one coupon or voucher can be used at any one time, and cannot be combined with any other offer.
  • All coupons or vouchers are subject to an expiry date, beyond which they cannot be used or reissued. Coupons or vouchers that are lost or mislaid will not be reissued.
  • By participating in the Picked by Poppins membership scheme, you agree that we and our sub-contractors can collect and use information about you, including your registration details, information about your transactions and other information that you supply. We may use your information to send you information, offers and promotions for products or services, but we won’t release personal details to any third party for mailing or marketing purposes, except where that third party provides mailing or marketing services on our behalf.

The Terms are governed by Hong Kong law, and are subject to the exclusive jurisdiction of the courts of Hong Kong. The promoter of the Picked by Poppins membership scheme is:

Picked by Poppins Limited
8/F Block B, Veristrong Industrial Centre
34-36 Au Pui Wan Street
Fo Tan
New Territories
Hong Kong

Gift CardsE
  • You can exchange Picked by Poppins gift cards to purchase goods online at
  • You cannot exchange gift cards for cash.
  • If the goods purchased online total less than the value of the gift cards, we will not give change or cash refunds for the remaining balance/we’ll leave any balance as a credit for you with, and redeem it against subsequent orders.
  • When you redeem gift cards online for products available at, you will be required to give the serial number of the voucher.
  • If the security code has already been used when shopping online at, the gift card will be void.
  • Gift cards will expire on the date stated on the gift card. If gift cards are not redeemed before the expiration date, they cannot be reissued and the value will be forfeited.
  • If you have to return goods you have purchased online using gift vouchers, then we will credit your online shopping account with the equivalent value of Poppins Points for use against further purchases. This does not affect your statutory rights.
  • We reserve the right to refuse to accept a gift card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
  • We reserve the right to amend the gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so.
General TermsE

Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose.  Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses
    suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Picked by Poppins Limited and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

The Conditions shall be governed by and construed in accordance with the laws of Hong Kong and you irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.

For any queries regarding our service, please contact us via email, phone or post.

Our company details are:
Picked by Poppins Limited
Registered office: 8/F Block B, Veristrong Industrial Centre, 34-36 Au Pui Wan Street, Fo Tan, New Territories, Hong Kong

Registered in Hong Kong. Company registration number: 66120785-000-05-16-4


Please check back frequently to see any updates or changes to our terms and conditions.

Commencement date:  15th February 2017

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